When a loved one dies abroad, we bring them home.
AsisteYa handles the consular paperwork, the preparation, the flight and the handover to your family in the country of origin. You do not front thousands of dollars and you do not fight paperwork in a language you do not speak.
24/7 support · Repatriation from any country · No medical exams
Repatriation is not a funeral service
People confuse the two, and that confusion is expensive. Here is what each one actually does.
Runs the ceremony
Viewing room, flowers, service, cremation or burial. It works in one city and it does not move anyone across a border.
Moves the body home
Death certificate, apostille, sworn translations, consular transit permit, embalming and non-contagion certificates, sealed air-worthy casket, air cargo booking, customs clearance and handover to the family.
Pays out money later
A sum of money to the beneficiaries, weeks or months afterwards. It does not move the body and it files no paperwork.
AsisteYa is the one in the middle. We do not hold the funeral and we do not pay out a claim — we run and cover the entire operation that brings your relative home.
One call starts the whole process
Four stages. You are told where things stand at every one of them.
You call us
One number, any hour, in Spanish or English. From that moment you stop making arrangements.
We gather the documents
Death certificate, apostille, sworn translations, consular transit permit and health certificates, with the authorities of the country where the death occurred.
We prepare the transfer
Preparation and embalming at an authorised facility, a sealed casket approved for air transport, and the flight booked with the airline.
They arrive home
We receive the body at the destination airport, clear customs and deliver it wherever the family asks.
You hear from the same case manager at every stage. One person, start to finish.
What your plan covers
Everything below is included from day one of an active plan.
- International air transport from the country where the death occurred
- Consular procedures, apostilles and sworn translations
- Preparation and embalming at an authorised facility
- Sealed casket approved for air transport
- Customs clearance and reception at the destination airport
- Ground transfer to the place the family designates
- 24-hour helpline, every day of the year
- A dedicated case manager for the whole process
Questions families ask us
Is AsisteYa a funeral home?
No. We have no viewing rooms and we hold no ceremonies. We work exclusively on the international transfer of the body and the paperwork that transfer requires.
Is this insurance?
No. It is an assistance plan with a monthly fee. We do not pay a sum of money to beneficiaries — we carry out and cover the repatriation service itself.
Which countries can you repatriate from?
From anywhere in the world, subject to the destination and transit rules in force at the time.
How long does a repatriation take?
It depends on the country and the cause of death. Under normal conditions, five to ten working days from the moment the death certificate is issued. If there is a forensic investigation, the local authority sets the timeline.
What happens if the family prefers cremation and wants to carry the ashes?
Ash transport is far simpler and cheaper than transporting a body. Contact us and we will tell you exactly what your plan covers in that case.
What does a repatriation cost without a plan?
Families typically face several thousand dollars, payable within days. That is the cost the plan exists to absorb.
Nobody plans for this. It is worth being ready.
An unplanned repatriation has to be paid for within days. With AsisteYa it costs you a monthly fee.